Driver Privacy Policy
This Privacy Policy explains how GediGoo ("we", "us") collects, uses, and protects your information when you use the GediGoo Driver app and related services (the "Service") in the Tricity / Chandigarh region, India. By using the Service you agree to this Policy. (Looking for the rider app's policy? See our general Privacy Policy — the sections below apply specifically to drivers.)
1. Information we collect from drivers
- Account details — your mobile number (used for OTP login), and the name, email, and profile photo you choose to add.
- Location — precise device location, collected while the app is in use and, while you are online and available for trips, in the background as well. This is used to match you with nearby ride requests, navigate trips, and share your live position with the rider during a ride. You control this permission and can change it anytime in your device settings.
- Ride information — pickup and drop-off, route, fare, timestamps, ratings, and cancellation details for trips you complete.
- Driver verification (KYC) — documents submitted for onboarding and compliance, such as your driving licence, vehicle registration certificate (RC), vehicle photos, and profile photo. These are stored securely and accessed only via signed, expiring links.
- Payouts — payments to you are processed by our payment partner Razorpay. We do not store your full bank account or card details on our servers.
- Device & technical data — app version, device type, and push-notification tokens used to deliver ride, earnings, and safety alerts.
- Usage & analytics data — we use Google Firebase Analytics to understand how the app is used (e.g. screens viewed, features used, crashes) so we can improve reliability and the experience. This includes app-interaction events and identifiers such as a device/installation ID and the mobile advertising identifier. This data is used for analytics only; we do not use it to serve third-party advertising.
2. How we use your information
- To provide the Service — match you with nearby ride requests, navigate, calculate fares, and process your payouts.
- To keep trips safe — including in-ride SOS, trip sharing, and support.
- To send service notifications (ride requests, rider messages, earnings, account updates).
- To verify your eligibility to drive on the platform and meet legal/tax/financial obligations.
- To improve reliability and prevent fraud or misuse.
3. How information is shared
- With riders — limited details needed to complete a trip (e.g. your first name, photo, rating, vehicle details, and live location during the ride).
- Service providers — Google (Maps, and Firebase for notifications and analytics), Razorpay (payouts), and our hosting provider, who process data on our behalf.
- Legal — when required by law or to protect the safety and rights of users.
We do not sell your personal information.
4. Data retention
We keep your information for as long as your driver account is active and as needed to provide the Service. Some records (e.g. completed-ride, KYC, and payout history) are retained after account closure where required for legal, tax, accounting, and dispute-resolution purposes.
5. How to delete your account
You can request deletion of your GediGoo driver account and personal data at any time:
- In the app — open Profile → Delete Account, then confirm. This submits a deletion request to our team.
- By email — write to support@gedigoo.com from your registered email or with your registered mobile number.
What happens next: our team reviews and processes the request. Once approved, your personal details (name, email, profile photo, KYC documents) are anonymised or removed, your account is deactivated, and you are signed out and unable to sign back in.
What is kept: records we are legally required to retain — such as completed-ride and payout/ledger history — are kept in anonymised or transactional form for the period required by Indian law, and are not used to identify you.
Deletion is typically completed within 30 days of an approved request.
6. Security
We use industry-standard measures (encrypted connections, access controls, signed expiring links for KYC documents) to protect your data. No method of transmission or storage is 100% secure, but we work to safeguard your information.
7. Children
The Service is not directed to children under 18. We do not knowingly collect data from children.
8. Changes to this Policy
We may update this Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, in-app.
9. Contact us
Questions about this Policy or your data? Email support@gedigoo.com.